Responsible Gaming
at gbajhe — Play Safe, Play Smart

gbajhe operates a strict 18+ only policy across its entire platform. Participation in any form of online gaming, sports betting, or casino activity is reserved exclusively for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh — whether you are accessing gbajhe from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.

All new player registrations on gbajhe are subject to a mandatory Know Your Customer (KYC) verification process. This process requires players to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — to confirm that they meet the minimum age requirement of 18 years. Accounts that cannot be verified, or where the player is found to be under 18, are closed immediately and any deposited funds are returned to the source payment method.

In addition to individual account verification, gbajhe periodically audits existing player accounts as part of its ongoing responsible gaming compliance programme. Players may be asked to re-verify their identity and age at any point during their membership. Failure to provide valid documentation when requested will result in account suspension until verification is completed.

Self-exclusion is one of the most powerful tools available to any player who feels that gambling is becoming difficult to control. When you activate self-exclusion on your gbajhe account, you are voluntarily requesting that gbajhe prevent you from accessing the platform for a defined period or permanently. This is a serious commitment, and gbajhe honours every self-exclusion request without question, judgment, or delay.

gbajhe offers the following self-exclusion options:

• Short-term time-out (24 hours to 6 weeks): A temporary break from the platform. Your account is suspended for the selected duration, and no marketing communications will be sent during this period. The account automatically reactivates at the end of the time-out unless you choose to extend it.
• Medium-term self-exclusion (3 months to 12 months): A formal exclusion period during which your account is fully locked. You cannot log in, deposit, place bets, or access any gaming features. Reactivation requires a written request to [email protected] and a mandatory 24-hour cooling-off period before access is restored.
• Permanent self-exclusion: Your account is permanently closed and cannot be reopened under any circumstances. All marketing communications are stopped indefinitely. Remaining account balances (after verification) are returned to your registered payment method. gbajhe will make every effort to prevent you from opening a new account using the same personal details.

To activate self-exclusion, log in to your gbajhe account, navigate to the Responsible Gaming section of your Account Settings, and select your preferred exclusion option. Alternatively, you can email [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion duration. All self-exclusion requests are processed within 24 hours (Bangladesh Standard Time, UTC+6).

Setting a deposit limit is one of the most effective ways to manage your gambling budget and ensure that your spending on gbajhe remains within comfortable and affordable boundaries. gbajhe provides flexible deposit limit controls that every registered player can set, adjust, and review at any time through their account settings.

gbajhe supports the following deposit limit types:

• Daily deposit limit: The maximum total amount you can deposit into your gbajhe account within any 24-hour rolling period. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 in a single day regardless of your payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• Weekly deposit limit: The maximum total deposit amount across any 7-day rolling period. Useful for players who prefer to manage their gaming budget on a weekly basis.
• Monthly deposit limit: The maximum total deposit amount across any 30-day rolling period. This is the broadest budget control and is recommended for players who prefer a longer-term spending overview.

Reducing your deposit limit takes effect immediately — as soon as you save the new, lower limit, it applies to all subsequent deposits. Increasing your deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This intentional delay is designed to prevent impulsive decisions made during moments of heightened excitement or stress. If you request a deposit limit increase and change your mind during the 7-day waiting period, you can cancel the increase request at any time and your existing lower limit will remain in place.

Time can pass quickly when you are engaged in online gaming. gbajhe provides session time controls to help you stay aware of how long you have been playing and to set firm boundaries on your daily gaming time. These tools are particularly useful for players who find it easy to lose track of time during extended gaming sessions.

The session time controls available on gbajhe include:

• Session duration limit: Set a maximum length for each individual gaming session (e.g., 1 hour, 2 hours, or 4 hours). When your session reaches the limit, you are automatically logged out. You can set this in your Account Settings under the Responsible Gaming tab.
• Session reminders: Receive an on-screen notification at a chosen interval (e.g., every 30 minutes or every hour) reminding you of how long you have been playing during the current session. This is a gentle prompt rather than a hard stop, allowing you to make a conscious decision about whether to continue.
• Reality check pop-ups: At defined intervals, a summary pop-up displays your current session duration, total amount wagered in the session, and net win/loss position. This transparency helps you make informed decisions about continuing or stopping your session.
• Cool-down period: After a session ends (whether naturally or by limit), you can optionally set a mandatory cool-down period (e.g., 30 minutes to 4 hours) before a new session can begin. This prevents back-to-back extended gaming sessions.

To configure your session time controls, log in to your gbajhe account and visit Account Settings → Responsible Gaming → Session Controls. Alternatively, contact our support team at [email protected] and we can assist you in setting up the controls that best fit your needs.

Problem gambling can develop gradually and is often difficult to recognise in oneself. gbajhe encourages all players to periodically reflect honestly on their gambling behaviour and to seek help early if they notice any of the following warning signs. Remember — asking for help is a sign of strength, not weakness.

Common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you can comfortably afford, or gambling with money set aside for essential expenses such as rent, food, or utility bills.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce or stop gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Gambling causing significant stress, conflict, or problems in your personal relationships, at work, or in your studies.
• Neglecting other important activities, hobbies, or responsibilities because of the time spent gambling.
• Feeling a persistent need to gamble with increasing amounts of money to achieve the same level of excitement or satisfaction.
• Using gambling as a way to escape problems, cope with stress, anxiety, depression, or difficult life events.

If you recognise three or more of these signs in your own behaviour, gbajhe strongly encourages you to use the self-exclusion tools described above, set strict deposit and session limits, and reach out to our support team or an independent counselling service for guidance. Identifying a problem early dramatically improves the likelihood of a positive outcome.

gbajhe is not a counselling service, and our support team is not trained as addiction therapists. However, we take our duty of care seriously and will always do everything within our power to signpost players towards appropriate professional help. If you feel that gambling is negatively affecting your life, there are several steps you can take today.

Step 1 — Contact gbajhe Directly

Email our Responsible Gaming team at [email protected] with the subject line "Responsible Gaming Help". Our team will respond within 24 hours (Bangladesh Standard Time) and can immediately activate self-exclusion, set deposit limits, or close your account if that is what you need. We will not judge you — protecting your wellbeing is our priority.

Step 2 — Activate Account Controls

Log in to your gbajhe account and use the self-exclusion, deposit limit, and session time controls described on this page. These tools work immediately (limits reductions and time-outs) or within 24 hours (self-exclusion requests sent by email).

Step 3 — Seek Independent Support

In addition to the tools gbajhe provides, we encourage players who are experiencing gambling-related difficulties to seek independent support. While Bangladesh-specific gambling support infrastructure is still developing, the following types of support are available:

• Trusted family members or friends: Sharing your concern with someone you trust is often the first and most important step. Ask them to help you monitor your activity and hold you accountable.
• A general practitioner or mental health professional: A doctor or psychologist can provide confidential advice and, where appropriate, refer you to specialist addiction support services.
• Online self-help resources: International organisations such as Gamblers Anonymous (www.gamblersanonymous.org) offer a 20-question self-assessment tool and a global community of peer support that is accessible from Bangladesh.
• Kaan Pete Roi (Bangladesh): An emotional support helpline that provides confidential listening and counselling for people experiencing mental health difficulties, including stress and anxiety related to financial problems.

Beyond the core self-exclusion and deposit limit features, gbajhe provides a suite of additional player protection tools designed to keep your gaming experience transparent, manageable, and safe. These tools are accessible to every registered player at no cost and without any waiting period.

How to activate each protection tool:

If you share a device with children or young people under the age of 18, it is important to ensure that they cannot access the gbajhe platform. While gbajhe enforces strict age verification at the account registration stage, we also encourage parents and guardians to take proactive steps at the device and network level to prevent underage access to any online gambling platform.

Recommended steps for parents and guardians:

• Never share your gbajhe login credentials with anyone, including family members. Your username and password are personal and should not be accessible to children in the household.
• Use device-level parental controls available on Android, iOS, Windows, and macOS to restrict access to gambling-related websites. Most modern operating systems provide built-in screen-time management and website filtering tools.
• Install filtering software such as Net Nanny, Bark, or similar parental control applications that can block gambling-related content at the network or device level. These tools can be configured to prevent access to gbajhe.net on shared household devices.
• Talk to your children about the risks of gambling and explain that online gaming platforms are strictly for adults. Open conversations are one of the most effective ways to protect young people from gambling-related harm.
• Log out of your gbajhe account whenever you finish a session, particularly on shared devices. Never allow your browser to save your gbajhe password on a device accessible to minors.

If you have reason to believe that a young person has accessed the gbajhe platform using your account or has registered their own account, please contact gbajhe immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to protect the young person involved, including permanent account closure and refund of any deposits where appropriate.